Kolet

Kolet Having trouble installing your Kolet eSIM? It could be due to device incompatibility, carrier lock, or previous installation.

🚫 Unable to Install your Kolet eSIM?

My device is not connected to a network or the roaming is disabled for your Kolet eSIM

Learn quick fixes like manually switching networks, adjusting settings, and improving connection stability.

Kolet eSIM cellular plans from this carrier cannot be added, your device could be carrier locked.

Kolet eSIM unable to complete cellular plan change

Seeing a “PDP Authentication Failure” error? Follow these steps to resolve the issue and get back online

Seeing “This code is no longer valid” or “eSIM cannot be added”? Learn how to troubleshoot installation issues

It could be due to poor coverage, data settings, or roaming issues. Learn how to fix slow or no connection issues

QR code not working? Manually install your Kolet eSIM on iPhone or Android and get connected in seconds! 🚀

Taking a screenshot with your device when in contact with the Customer Care Team.

Check the list of partner networks in the Kolet app and learn how to manually switch networks for better coverage and speed.

Seeing a PIN or PUK prompt on your Kolet eSIM

Planning to explore Paris, Rome, or London? 🏛️ With Turbopass, you can access 1GB of data via the Kolet Partnership

How to select a network manually in case of connectivity issue (no connection or slow connection).

eSIM Quick Transfer on iPhone is NOT recommended for Kolet users! This Apple feature can disable your primary line and how to restore it.

Find answers and get help from Intercom Support and Community Experts

Link, Press control-option-right-arrow to exit

Track the progress of all tickets related to your company.

{assigneeName} needs more information from you