Kolet

Kolet Having trouble installing your Kolet eSIM? It could be due to device incompatibility, carrier lock, or previous installation.

Unable to Install your Kolet eSIM?

My device is not connected to a network or the roaming is disabled for your Kolet eSIM

My device is not connecting to a network

Learn quick fixes like manually switching networks, adjusting settings, and improving connection stability.

I am experiencing slow network speed

Seeing a “PDP Authentication Failure” error? Follow these steps to resolve the issue and get back online

“PDP Authentication Failure”

Seeing “This code is no longer valid” or “eSIM cannot be added”? Learn how to troubleshoot installation issues

code is no longer valid - eSIM cannot be added

It could be due to poor coverage, data settings, or roaming issues. Learn how to fix slow or no connection issues

I can't connect to the Internet

QR code not working? Manually install your Kolet eSIM on iPhone or Android and get connected in seconds! 🚀

My QR Code isn't working

Taking a screenshot with your device when in contact with the Customer Care Team.

How to take a screenshot?

Check the list of partner networks in the Kolet app and learn how to manually switch networks for better coverage and speed.

How to know which operator Kolet uses for specific country?

Seeing a PIN or PUK prompt on your Kolet eSIM

My eSIM is Blocked with a PIN/PUK Code

eSIM Quick Transfer on iPhone is NOT recommended for Kolet users! This Apple feature can disable your primary line and how to restore it.

eSIM Quick Transfer on iPhone

How to select a network manually in case of connectivity issue (no connection or slow connection).

How do I change my mobile network

Learn why your IP address shows Poland or France instead of your actual location when using Kolet data. Get practical solutions to fix language, currency, and location issues on websites.

Why my IP address doesn't show my current location

🛠️ Issues with my eSIM

Find answers and get help from Intercom Support and Community Experts

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