Why Am I Seeing This Error & How to Fix It? 🚀
Seeing this error while trying to install your Kolet eSIM? It usually means:
🔹 The eSIM was already installed before and can’t be added again.
🔹 The eSIM is installed on another device and can't be added on the new one
🔹 The QR code was partially scanned due to a poor internet connection.
🔹 There’s an issue with your device’s settings preventing installation.
📌 Step 1: Check if Your eSIM is Already Installed
Before retrying, confirm whether the eSIM is already on your device.
🍏 On iPhone (iOS):
1️⃣ Go to Settings > General > About.
2️⃣ Scroll down to check for the ICCID number (20-digit number).
3️⃣ If you see an ICCID with an extra digit and your eSIM line is set to “On” under Cellular Plans, the eSIM is already installed!
📌 If your eSIM was removed from your device, it cannot be reinstalled. Contact Kolet Support for a new eSIM.
📌 Step 2: Troubleshoot First-Time Installation Issues
If you’re installing the eSIM for the first time and see this error, follow these steps:
✔️ Disable Any VPN: VPNs can interfere with eSIM activation.
✔️ Ensure You Have a Strong Internet Connection: Avoid public or airport WiFi, which can be unstable.
✔️ Check for Too Many eSIMs Installed : Some devices have a limit on stored eSIMs (iPhone: Stores 5–10 eSIMs (but only 2 can be active) / Android: Varies by model).
✔️ Update Your Device Software – Ensure your phone is running the latest software version for compatibility.
✔️ Try a Different Installation Method: If QR code scanning isn’t working, install manually using the SM-DP+ Address and Activation Code (found in your Kolet confirmation email).
⚡ Stay connected, top up in seconds!
You can top up instantly and keep enjoying seamless connectivity.
📱 From the Kolet App:
Open the Kolet app and tap ”+ Add More Data”.
Choose the data plan that suits your needs.
Confirm your purchase and stay connected!
💻 From Our Website:
Visit our Destinations page.
Select your destination and preferred data plan.
Complete the checkout, and your new plan is ready to use!
📌 Tip: Topping up automatically extends your unused data from your current plan, so you never waste a single MB! 🚀
Need assistance? We’re here 24/7! ✨
Meet Koko, our tireless digital assistant, always ready to help! Prefer a human? Our expert agents are just a tap away! 💬