This error message appears when you are trying to add an eSIM that has been added before, or the QR-code was partially scanned due to poor connection.
In order to confirm whether the eSIM has been installed or not, please proceed as below:
GO to Settings
GO to General
TAP About and scroll down
If the eSIM is installed and turned ON, you should be able to view the ICCID [NUMBER] + an extra digit as long as the eSIM line is “On” under your Cellular Plans.
⚠️ Please note that in case the eSIM has been removed, and you attempt to reinstall it, it will not be possible! You can contact our support team to get a new eSIM.
On the other hand, if you are installing the eSIM for the first time, this error message could be due to a poor connection, VPN enabled, or too many eSIMs installed on the device.
Please follow the steps below to install your eSIM successfully:
Disable any VPN
Ensure that you have a good and stable internet connection (especially airport wifi, which can be too unstable)
Remove any eSIMs you will no longer use
Check if the software is updated to the latest version
Try to install an eSIM through an installation method different from before
If it still not working, please contact our support. Our team will generate a new eSIM for you?
Get instant 24/7 support from our assistant, or connect with one of our expert agents on the Kolet app- They will be delighted to assist you! ✨