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📶 How do I change my mobile network
📶 How do I change my mobile network

How to select a network manually in case of connectivity issue (no connection or slow connection).

Updated today

📶 How to Change Your Mobile Network

Experiencing connectivity issues? No worries! Manually selecting a network can get your Kolet eSIM back on track faster than the DeLorean hitting 88 mph. 🚀

🔍 Find the Right Network

Check the list of partner networks for your destination in the Kolet app

  1. Open the Kolet app

  2. Go to the Home page

  3. Tap the "i" icon next to the country name of your plan

🍎 For Apple iOS devices

  • OPEN Settings on your device

  • TAP on Cellular

  • TAP on Cellular Data

  • SELECT Kolet (eSIM)

  • TAP on Network Selection in the Plus section

  • SWITCH OFF the toggle Automatic

  • CLICK on the appropriate mobile operator for that destination - it's available on Kolet app by going to Home page and click on small "i" logo next to the country name of the plan.

🤖 For Samsung Android devices

  • TAP Settings > Mobile/Cellular network > Network Operators

  • Dual SIM users, SELECT your eSIM Kolet.

  • Tap Automatically select network switch to disable

  • CLICK on the appropriate mobile operator for that destination - it's available on Kolet app by going to Home page and click on the small "i" logo next to the country name of the plan.

👾 For Google Pixel devices

  • OPEN the Settings

  • TAP Network and Internet

  • SELECT Internet

  • TAP your Kolet eSIM

  • TOGGLE off the Automatically Select Network

  • CLICK on the appropriate mobile operator for that destination - it's available on Kolet app by going to Home page and click on the small "i" logo next to the country name of the plan.

⚡ Rechargez en un instant et restez connecté !

📱 Depuis l’application Kolet :

1️⃣ Ouvrez l’app Kolet et appuyez sur ”+ Ajouter des données”

2️⃣ Sélectionnez le forfait qui correspond à vos besoins

3️⃣ Confirmez votre achat et restez connecté !

💻 Depuis notre site web :

1️⃣ Rendez-vous sur la page Destinations

2️⃣ Sélectionnez votre destination et le forfait data de votre choix

3️⃣ Finalisez votre commande—votre nouveau plan est prêt à l’emploi !

📌 Astuce : En rechargeant, vos données non utilisées sont automatiquement prolongées, donc pas de gâchis ! 🚀

💬 Besoin d’aide ? Nous sommes là 24/7 ! ✨

Rencontrez Koko, notre assistant digital infatigable, toujours prêt à vous aider ! Vous préférez parler à un humain ? Nos experts sont disponibles en direct sur l’application Kolet ! 💬


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