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📶 How do I change my mobile network

How to select a network manually in case of connectivity issue (no connection or slow connection).

Updated over 2 months ago

📶 How to Change Your Mobile Network

Experiencing connectivity issues? No worries! Manually selecting a network can get your Kolet eSIM back on track faster than the DeLorean hitting 88 mph. 🚀

🔍 Find the Right Network

Check the list of partner networks for your destination in the Kolet app

  1. Open the Kolet app

  2. Go to the Home page

  3. Tap the "i" icon next to the country name of your plan

🍎 For Apple iOS devices

  • OPEN Settings on your device

  • TAP on Cellular

  • TAP on Cellular Data

  • SELECT Kolet (eSIM)

  • TAP on Network Selection in the Plus section

  • SWITCH OFF the toggle Automatic

  • CLICK on the appropriate mobile operator for that destination - it's available on Kolet app by going to Home page and click on small "i" logo next to the country name of the plan.

🤖 For Samsung Android devices

  • TAP Settings > Mobile/Cellular network > Network Operators

  • Dual SIM users, SELECT your eSIM Kolet.

  • Tap Automatically select network switch to disable

  • CLICK on the appropriate mobile operator for that destination - it's available on Kolet app by going to Home page and click on the small "i" logo next to the country name of the plan.

👾 For Google Pixel devices

  • OPEN the Settings

  • TAP Network and Internet

  • SELECT Internet

  • TAP your Kolet eSIM

  • TOGGLE off the Automatically Select Network

  • CLICK on the appropriate mobile operator for that destination - it's available on Kolet app by going to Home page and click on the small "i" logo next to the country name of the plan.

⚡ Stay connected, top up in seconds!

You can top up instantly and keep enjoying seamless connectivity.

📱 From the Kolet App:

  • Open the Kolet app and tap ”+ Add More Data”.

  • Choose the data plan that suits your needs.

  • Confirm your purchase and stay connected!

💻 From Our Website:

  • Visit our Destinations page.

  • Select your destination and preferred data plan.

  • Complete the checkout, and your new plan is ready to use!

📌 Tip: Topping up automatically extends your unused data from your current plan, so you never waste a single MB! 🚀

Need assistance? We’re here 24/7! ✨

Meet Koko, our tireless digital assistant, always ready to help! Prefer a human? Our expert agents are just a tap away! 💬


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