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All Collections🛠️ Issues with my eSIM
😰 I can't connect to the Internet
😰 I can't connect to the Internet

Kolet eSIM no internet connection

Updated over 3 months ago

If you have activated and installed your eSIM but are still experiencing difficulties connecting to the internet, several reasons could explain this issue:

1. Your eSIM is not installed ⬇️

First, make sure that your eSIM is properly installed on your device.

2. You're not at destination yet 📍

Your eSIM will only work within the country specified in your data plan.

For example, if you purchased a data plan for Thailand but are still in France, your eSIM will not activate or provide internet connectivity. The eSIM is designed to function only within the geographical boundaries of the country for which you have purchased the data plan.

Additionally, please note that eSIMs do not work while you are on an airplane. If you are in transit and flying to your destination, you will not have access to the internet through your eSIM until you land and are within the service area of your chosen data plan.

3. Your Primary line is not Kolet 🎯

Here's how to check:

🍎 On iPhone iOS devices

  • OPEN Settings, then TAP Mobile Service (UK) or Cellular (US)

  • TAP on Cellular Data

  • SELECT Kolet (eSIM)

🤖 On Samsung Android devices

  1. OPEN Settings.

  2. SELECT the Connections option

  3. CLICK on SIM Manager.

  4. CLICK on Primary SIM

  5. SELECT Kolet (eSIM)

👾For Google Pixel Android devices

  • OPEN Settings on your device

  • TAP on Network and Internet

  • TAP on SIM

  • TAP on Kolet

  • TURN ON Use SIM

4. Your data roaming is disabled 🌐

Here's how to check if your data roaming is enabled:

🍎 On iPhone iOS devices

  • OPEN Settings, then TAP Mobile Service (UK) or Cellular (US)

  • SELECT Kolet eSIM in SIMs sections

  • SCROLL and TOGGLE the switch Data Roaming

🤖 On Samsung Android devices

  1. GO to Settings app and TAP on Connections

  2. TAP on Mobile/Cellular Networks

  3. Then, TAP on the switch to ACTIVATE/DEACTIVATE Data Roaming

👾For Google Pixel Android devices

  • OPEN Settings on your device

  • TAP on Network and Internet

  • TAP on SIM

  • TAP on Kolet

  • ENSURE that Data Roaming is Turned on

5. Connect Manually to another network 🔗

To address this issue, access the network settings on your device and force the selection of a specific mobile network partner, as follows:

🍎For Apple iOS devices

  • OPEN Settings on your device

  • TAP on Cellular

  • TAP on Cellular Data

  • SELECT Kolet (eSIM)

  • TAP on Network Selection in the Plus section

  • SWITCH OFF the toggle Automatic

  • CLICK on of the shown networks partnered with Kolet. (you can find the list by clicking on the "i" in your Kolet app)

  • If it's still not working, you can try Network 2 then Network 3, etc...

🤖 For Samsung Android devices

  • TAP Settings > Mobile/Cellular network > Network Operators

  • Dual SIM users, SELECT your eSIM Kolet.

  • Tap Automatically select network switch to disable

  • CLICK on of the shown networks partnered with Kolet. (you can find the list by clicking on the "i" in your Kolet app)

  • If it's still not working, you can try Network 2 then Network 3, etc...

👾 For Google Pixel devices

  • OPEN the Settings

  • TAP Network and Internet

  • SELECT Internet

  • TAP your Kolet eSIM

  • TOGGLE off the Automatically Select Network

  • CLICK on of the shown networks partnered with Kolet. (you can find the list by clicking on the "i" in your Kolet app)

  • If it's still not working, you can try Network 2 then Network 3, etc...

6. Connect Manually to the destination country 🌐

🍎For Apple iOS devices

  • Go to Settings on your device.

  • Tap on Cellular Data.

  • Select Kolet eSIM.

  • Choose SIM Applications.

  • Click on Select Country.

  • Choose the Country

💡 This will ensure that your eSIM is properly set up for use in the correct country.you have a data plan for.

🤖 For Samsung Android devices

  • Swipe up on Home screen

  • Search SIM-Menu

  • Click on SIM-Menu

  • Click on Select Country.

  • Choose your destination

👾 For Google Pixel devices

  • Swipe up on Home screen

  • Search SIM-Menu

  • Click on SIM-Menu

  • Click on Select Country.

  • Choose your destination

7. Your data plan has expired or been depleted 📅

First, check if your data plan is still valid and if there is any data remaining. This information can be easily checked from the Kolet app's 'Home' tab.

If your data plan has expired or been depleted, you will need to renew your plan or purchase a new one to continue using the internet.

⚠️ If you encounter a "No Internet Connection" message in the Kolet app while offline, it could also indicate that your data plan has expired or been depleted.

To accurately display your data consumption, the app requires an internet connection. In such cases, you can try connecting to Wi-Fi and refreshing the Kolet app to view your actual usage.

Get instant 24/7 support from our assistant, or connect with one of our expert agents on the Kolet app- They will be delighted to assist you! ✨

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