If you’re seeing a prompt for a PIN or PUK code on your Kolet eSIM, don’t worry—it’s likely a setup issue that’s easily fixable. This lock is not coming from us at Kolet but may have been activated by mistake.
Here’s what you can do:
1. Try Common Codes 🔢
Sometimes a default code can unlock the eSIM. We recommend trying these codes first:
- 1234 or 0000 (often used as default codes)
- Your primary SIM’s PIN code, as this sometimes gets applied during setup.
2. Still Locked? 🔑
If these codes don’t work, please reach out to our support team. We’ll help you troubleshoot further to get your eSIM up and running as quickly as possible.
Get instant 24/7 support from our assistant, or connect with one of our expert agents on the Kolet app- They will be delighted to assist you! ✨