📶 Unstable Network or Public Wi-Fi
Public Wi-Fi or weak connections might not be reliable enough to install your eSIM. For a smooth setup, switch to a strong mobile network or a secure, stable Wi-Fi.
We suggest installing your eSIM before your flight using your primary line or your domestic Wifi. Then activating your eSIM data plan when you arrive at your destination.
To install your eSIM, you must have an active data plan with us. If you don't have a data plan, you can buy one from the Kolet App and follow this guide.
🚀 Installing Your eSIM Automatically
Go the Home section in the menu bar and click on "Install eSIM" then select "Start Installation".
🍎For Apple iOS devices
🍎For Apple iOS devices
When you see the "Activate New eSIM" window, click on "Allow." Your device should then automatically install the eSIM.
Next, let’s set up your eSIM:
Default Line: Select your primary line, as Kolet does not provide a phone number. This will ensure you receive SMS and phone calls from your primary line.
Mobile Data: If you're already at your destination, select Kolet for mobile data. Make sure not to enable "Allow Mobile Data Switching" to avoid using data from your main SIM card and incurring extra charges. If you're not at destination yet, select your Primary Line.
iMessage & FaceTime: Select your Kolet eSIM. You might see a message saying, "Your network provider may charge for SMS messages used to activate iMessage." Don’t worry, you won’t be charged any additional fees.
🎉 Your eSIM is installed 🎉 There's one more step to do at destination to activate your data. We recommend that you first read the tutorial by clicking here.
🤖For Android devices
🤖For Android devices
Simply click "Install eSIM now". You'll be asked if you want to do it over Wi-Fi - click yes and the Kolet eSIM will be installed automatically in the background.
🎉 Your eSIM is installed 🎉 There's one more step to do at destination to activate your data. We recommend that you first read the tutorial by clicking here.
⚡ Stay connected, top up in seconds!
You can top up instantly and keep enjoying seamless connectivity.
📱 From the Kolet App:
Open the Kolet app and tap ”+ Add More Data”.
Choose the data plan that suits your needs.
Confirm your purchase and stay connected!
💻 From Our Website:
Visit our Destinations page.
Select your destination and preferred data plan.
Complete the checkout, and your new plan is ready to use!
📌 Tip: Topping up automatically extends your unused data from your current plan, so you never waste a single MB! 🚀
Need assistance? We’re here 24/7! ✨
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