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All Collections🛠️ Issues with my eSIM
😳 My QR Code isn't working
😳 My QR Code isn't working

QR code not working? Manually install your Kolet eSIM on iPhone or Android and get connected in seconds! 🚀

Updated over 2 months ago

💡 How to Scan Your eSIM QR Code

To install an eSIM using a QR code, you’ll need to display it on another device (laptop, tablet, or a second phone) and scan it with your device’s camera.


📌 Why Isn’t My QR Code Working?

🔹 Blurry or distorted code? Make sure the QR code is clear and fully visible on the screen.

🔹 Camera not detecting it? Try adjusting the brightness on your screen or scanning under better lighting.


🔧 How to Install Your Kolet eSIM Manually

If scanning isn’t working, you can enter the eSIM details manually


⚡ Stay connected, top up in seconds!

You can top up instantly and keep enjoying seamless connectivity.

📱 From the Kolet App:

  • Open the Kolet app and tap ”+ Add More Data”.

  • Choose the data plan that suits your needs.

  • Confirm your purchase and stay connected!

💻 From Our Website:

  • Select your destination and preferred data plan.

  • Complete the checkout, and your new plan is ready to use!

📌 Tip: Topping up automatically extends your unused data from your current plan, so you never waste a single MB! 🚀


Need assistance? We’re here 24/7! ✨

Meet Koko, our tireless digital assistant, always ready to help! Prefer a human? Our expert agents are just a tap away! 💬


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