Why are we asking screenshots on some occasion❓
Sometimes, Kolet’s Customer Care Team may ask for a screenshot to help troubleshoot an issue. Screenshots allow us to verify your current setup, check your settings, and make sure we’re offering the best solution for your specific situation.
Here’s how you can quickly capture a screenshot on your device!
🍎For Apple iOS Device
🍎For Apple iOS Device
Locate the Side Button: It's on the right side of your iPhone.
Locate the Volume Up Button: It's on the left side of your iPhone.
Press Simultaneously: Quickly press and release the Side Button and the Volume Up Button at the same time.
Check the Screenshot: A thumbnail will appear in the bottom-left corner of your screen. Tap it to edit or share, or swipe left to dismiss it.
🤖For Samsung Android devices
🤖For Samsung Android devices
Locate the Power Button: It’s on the right side of your device.
Locate the Volume Down Button: It’s on the left side of your device.
Press Simultaneously: Quickly press and release the Power Button and the Volume Down Button at the same time.
Check the Screenshot: A floating menu will appear at the bottom of the screen where you can edit or share your screenshot.
👾For Google Pixel Android devices
👾For Google Pixel Android devices
Locate the Power Button: It’s on the right side of your device.
Locate the Volume Down Button: It’s also on the right side, above the Power Button.
Press Simultaneously: Quickly press and hold the Power Button and the Volume Down Button at the same time.
Check the Screenshot: A thumbnail will appear in the bottom-left corner. Tap to edit or share, or swipe away to dismiss.
Need assistance? We’re here 24/7! ✨
Meet Koko, our tireless digital assistant, always ready to help! Prefer a human? Our expert agents are just a tap away! 💬