🚗 At this speed, even Flash would give up and walk away!
Whether you’re struggling with poor coverage, network congestion, or background apps slowing things down, we’ve got the best troubleshooting tips to speed things up!
📡 Check your coverage
Weak signal? Your speed takes a hit. If you’re in a low-signal area or indoors where signals struggle, move to an open space for better reception.
💻 Feeling tech-savvy today? 🤓
You can test the coverage and the network speed of your current location using a public tool : Here
🤳 Network congestion = Slow speeds
Too many people on the network? If you’re at a stadium, airport, or concert, congestion slows everyone down. Speeds should improve as traffic decreases.
🔧 Check your network settings
• Ensure your phone is using the best available network (3G, 4G, LTE, or 5G).
• Turn airplane mode on & off to refresh your connection (you can even restart your phone)
• Enable data roaming if traveling internationally.
🌍 Manually select another network
If your current network is slow, switching to a different available network may improve your speed.
🛡️ Disable VPN for faster speeds
VPNs protect privacy but slow down your internet due to encryption and rerouting. Turn it off for a speed boost!
⚡ Stay connected, top up in seconds!
You can top up instantly and keep enjoying seamless connectivity.
📱 From the Kolet App:
Open the Kolet app and tap ”+ Add More Data”.
Choose the data plan that suits your needs.
Confirm your purchase and stay connected!
💻 From Our Website:
Visit our Destinations page.
Select your destination and preferred data plan.
Complete the checkout, and your new plan is ready to use!
📌 Tip: Topping up automatically extends your unused data from your current plan, so you never waste a single MB! 🚀
Need assistance? We’re here 24/7! ✨
Meet Koko, our tireless digital assistant, always ready to help! Prefer a human? Our expert agents are just a tap away! 💬