🔍 What Is an APN and why does It matter?
APN (Access Point Name) is the gateway that connects your device to the internet through your mobile network. Think of it as the bridge between your phone and your carrier’s data services.
Most of the time, your device automatically configures the APN settings (Access Point Name) when you install your Kolet eSIM, zero effort required!
In rare cases, if your data isn’t working as expected, you might need to manually enter the APN settings.
How it works ? 🧐
When you insert a SIM or activate an eSIM, your device automatically retrieves the APN settings from the network. These settings tell your phone:
✅ Where to connect for mobile data
✅ How to authenticate with the network
✅ What type of data services (like 4G, 5G) to use
Do You Need to Manually Enter APN Settings?
In most cases, NO! Your Kolet eSIM should automatically configure the correct APN settings.
Only make changes if you experience data connectivity issues.
When in doubt, contact our Care Team before editing APN settings.
How to Manually Configure APN Settings 🔧
🍎 For Apple iOS devices
🍎 For Apple iOS devices
GO to "Settings"
TAP "Cellular" or "Mobile Data"
SELECT the "Kolet eSIM"
TAP "Cellular Data Network" or "Mobile Data Network"
Enter the following information: Name: plus APN: plus
🤖For Samsung Android devices
🤖For Samsung Android devices
GO to "Settings"
TAP "Network & Internet"
TAP "Mobile/Cellular Networks"
TAP "Access Point Name"
Enter the following information: Name: plus APN: plus
👾 For Google Pixel devices
👾 For Google Pixel devices
OPEN the Settings
TAP Network and Internet
SELECT Internet
TAP your Kolet eSIM
SELECT Access Point names
CLICK on the 3 dots in the right corner
Enter the following information: Name: plus APN: plus
🔄 Why and How to Reset APN Settings
If your mobile data isn’t working after installing your Kolet eSIM, resetting your APN settings can often resolve the issue. Resetting restores the default settings provided by your network, removing any incorrect configurations.
When Should You Reset APN Settings?
🔹 If you’ve manually changed APN settings and mobile data stopped working.
🔹 If you’re experiencing slow or no internet connectivity.
🔹 If you’re switching between different mobile networks and data isn’t working.
How to Reset APN Settings on Your Device
🍏 On iPhone (iOS Devices):
1️⃣ Go to Settings
2️⃣ Tap Cellular or Mobile Data
3️⃣ Select your Kolet eSIM
4️⃣ Tap Cellular Data Network
5️⃣ Scroll down and tap Reset Settings
🤖 On Android (Samsung, Google Pixel & Other Devices):
1️⃣ Go to Settings
2️⃣ Tap Network & Internet
3️⃣ Tap Mobile Networks or SIM & Network
4️⃣ Select Access Point Names (APN)
5️⃣ Tap the three dots (⋮) in the top-right corner
6️⃣ Select Reset to Default
📌 This will restore the default network settings, and your device should automatically retrieve the correct APN.
⚡ Stay connected, top up in seconds!
You can top up instantly and keep enjoying seamless connectivity
📱 From the Kolet App
Open the Kolet app and tap ”+ Add More Data”
Choose the data plan that suits your needs
Confirm your purchase and stay connected
💻 From Our Website
Visit our Destinations page
Select your destination and preferred data plan
Complete the checkout, and your new plan is ready to use
📌 Tip Topping up automatically extends your unused data from your current plan, so you never waste a single MB! 🚀
Need assistance? We’re here 24/7! ✨
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