📍 Are you at your destination?
Your Kolet eSIM will only work in the country or region you purchased it for.
📌 Check if you’re in the right place:
If you bought a Thailand data plan but are still in France, your eSIM won’t activate.
eSIMs do not work mid-flight: wait until you land at your destination before troubleshooting further.
🔄 Turn airplane mode on & off (or restart your device)
📌 Before anything else, try this first:
✈️ Turn Airplane Mode ON for 10 seconds, then turn it OFF again.
🔄 Restart your device: this forces it to reconnect to the network.
This can help your phone refresh its connection and fix authentication errors.
🌍 Enable Data Roaming
For Kolet to connect, data roaming must be ON.
🍎 On iPhone iOS devices
🍎 On iPhone iOS devices
OPEN Settings, then TAP Mobile Service (UK) or Cellular (US)
SELECT Kolet eSIM in SIMs sections
SCROLL and TOGGLE the switch Data Roaming
🤖 On Samsung Android devices
🤖 On Samsung Android devices
GO to Settings app and TAP on Connections
TAP on Mobile/Cellular Networks
Then, TAP on the switch to ACTIVATE/DEACTIVATE Data Roaming
👾 For Google Pixel Android devices
👾 For Google Pixel Android devices
OPEN Settings on your device
TAP on Network and Internet
TAP on SIM
TAP on Kolet
ENSURE that Data Roaming is Turned on
📅 Check If Your Data Plan Has Expired or Is Fully Used
If your plan has expired or you’ve used all your data, your connection will stop working, and you may see this error.
📌 Check your data balance in the Kolet app:
1️⃣ Open the Kolet app
2️⃣ Go to the Home tab
3️⃣ Check if your plan is active and has remaining data
⚠️ If your plan has expired or is depleted, you’ll need to top up or purchase a new plan.
🔧 Make Sure Your APN is Configured Correctly
An incorrectly configured APN (Access Point Name) can cause a PDP authentication failure.
🔗 Manually Connect to the Correct Network
If your device isn’t connected to a Kolet-supported network, switching manually can help.
⚡ Stay connected, top up in seconds!
You can top up instantly and keep enjoying seamless connectivity.
📱 From the Kolet App:
Open the Kolet app and tap ”+ Add More Data”.
Choose the data plan that suits your needs.
Confirm your purchase and stay connected!
💻 From Our Website:
Visit our Destinations page.
Select your destination and preferred data plan.
Complete the checkout, and your new plan is ready to use!
📌 Tip: Topping up automatically extends your unused data from your current plan, so you never waste a single MB! 🚀
Need assistance? We’re here 24/7! ✨
Meet Koko, our tireless digital assistant, always ready to help! Prefer a human? Our expert agents are just a tap away! 💬