📋 How to install my eSIM via QR Code?

🔍 What's a QR CODE ?

A QR code is a scannable image that stores info. For eSIMs, it makes setup super easy, just scan it with your phone to install your eSIM in seconds!

💡 Important

To install your eSIM, you must have an active data plan with us. If you don't have a data plan, you can buy one from the Destinations Tab and follow this guide.
We recommend completing this step before your flight as Internet is required to set up your eSIM. ✈️ We suggest installing your eSIM before you leave and then activating your eSIM data plan when you arrive at your destination.

You can send the QR code to another device (by message or email) so you can scan it with the device where you want to install the eSIM.

👨‍🏫 How to install my eSIM?

Simply return to the Home section in the menu bar, select Other installations methods and choose QR Code.

🍎 For Apple iOS devices

Step 1: Scan the QR 📷

OPEN Camera
SCAN the QR Code received (you can find it in the QR installation tutorial in your Kolet App)
On some device you can also upload the QR directly from your device by clicking on "Open Photos"

⚠️ If you are unable to scan the QR code, please proceed with manual installation.

Step 2: Activate 🚀

Tap on Continue

eSIM activation may take up to ⏱️ 3 minutes.

Step 3: Set Primary 🥇

It's important to name your eSIM to ‘Kolet’, so that you can easily
distinguish between your Primary SIM and eSIM.

SELECT Primary, TAP on Continue

SELECT Primary, TAP on Continue

Step 4: Almost there... 📞

SELECT Primary, TAP on Continue
OPEN Settings, OPEN Cellular
SELECT Secondary

⚠️Make sure not to activate 'Allow Cellular Data Switching,' as this could inadvertently lead to the usage of data from your original number while abroad.

Step 5: Label eSIM 🏷️

It's important to name your eSIM to ‘Kolet’, so that you can easily
distinguish between your Primary SIM and eSIM

TAP on Cellular Plan Label
TYPE 'Kolet' on Custom Label, TAP on Done
TAP on Plus

🎉 Your eSIM is installed 🎉 There's one more step to do at destination to activate your data. We recommend that you first read the tutorial by clicking here.

🤖 For Samsung Android devices

Step 1: Scan the QR 📷

OPEN Camera
SCAN QR code (you can find it in the QR installation tutorial in your Kolet App)

If you can not scan the QR code, go back in the app and use the Install with activation code guide

Step 2: Add eSIM ➕

TAP on Add plan to phone
TAP on Add

Step 3: Rename eSIM 🏷️

It's very important to name your eSIM to ‘Kolet’, so that you can easily distinguish between your Primary SIM and eSIM

TAP on eSIM 1
TAP on Name

Step 4: Rename eSIM 🏷️

TAP on eSIM 1
TYPE ‘Kolet’, TAP on Done

Step 5: Final Checks✔️

TAP on Kolet
ENSURE that Primary SIM is on SIM 1

🎉 Your eSIM is installed 🎉 There's one more step to do at destination to activate your data. We recommend that you first read the tutorial by clicking here.

👾For Google Pixel Android devices

Step 1: Scan the QR 📷

OPEN Camera
SCAN QR code (you can find it in the QR installation tutorial in your Kolet App)

If you can not scan the QR code, go back in the app and use the Install with activation code guide

Step 2: Download eSIM ➕

TAP on Download
TAP on Settings

Step 3: Rename eSIM 🏷️

It's very important to name your eSIM to ‘Kolet’, so that you can easily distinguish between your Primary SIM and eSIM

TAP on eSIM
TAP on Edit

Step 4: Rename eSIM 🏷️

TAP on eSIM to rename
TYPE ‘Kolet’, TAP on Save

🎉 Your eSIM is installed 🎉 There's one more step to do at destination to activate your data. We recommend that you first read the tutorial by clicking here.

⚡ Stay connected, top up in seconds!

You can top up instantly and keep enjoying seamless connectivity.

📱 From the Kolet App:

Open the Kolet app and tap ”+ Add More Data”.
Choose the data plan that suits your needs.
Confirm your purchase and stay connected!

💻 From Our Website:

Visit our Destinations page.
Select your destination and preferred data plan.
Complete the checkout, and your new plan is ready to use

Need assistance? We’re here 24/7! ✨

Meet Koko, our tireless digital assistant, always ready to help! Prefer a human? Our expert agents are just a tap away! 💬