Your Kolet eSIM is a universal, multi-destination solution, so you can use it across many countries without needing a new installation for each trip. ✈️ That said, it can only be active on one device at a time.

If you’d like to use Kolet on a different phone, you’ll simply need to generate a new one on that device.

Want to move Kolet to a new device? 🔄

If you are changing phones and want to keep using your Kolet eSIM and data plans on your new compatible device, you can move your Kolet service by generating a new eSIM.

When you sign in to the Kolet app on a compatible new phone, you may see a message asking whether you want to use Kolet on this device.

Important before you continue ⚠️

Generating a new eSIM will permanently deactivate the eSIM installed on your previous phone.

That means:

your old eSIM will stop working
your data plans will no longer work on the previous device
your Kolet service will move fully to the new device

👉 Please only generate a new eSIM if you want to stop using Kolet on your previous phone.

What to do with the old eSIM?

If you still have your old phone 📲

Before generating a new one, we recommend removing the Kolet eSIM from your old device to avoid any confusion. This step isn’t mandatory, but it can help keep things clear.

Once a new eSIM is generated, the previous one will automatically stop working.

If you no longer have your old phone 🤝

That’s completely fine.

You can still generate a new eSIM on your new compatible phone. The previous eSIM will be deactivated automatically during the process.

How to move your Kolet eSIM to your new phone ✨

On your new phone

Open the Kolet app and sign in to your account.
If the phone is compatible, you’ll see a screen asking if you want to use Kolet on this device.
Tap Generate a new eSIM.
Confirm that you understand the eSIM on your previous phone will be deactivated.
Follow the on-screen steps to install the new eSIM.
Once installed, you can use your data plans on the new device.

What you may see on your old phone 👈

If your eSIM has already been regenerated on another phone, your previous device may show messages such as:

Your eSIM is used on another device
eSIM installed on another device
a banner saying your data plans won’t work on this phone

This simply means your Kolet eSIM has already been moved and can no longer be used on the old device.

What happens if you tap “Maybe later”? ⏳

If you tap Maybe later on the new phone, nothing changes.

Your current eSIM stays linked to the previous device, and you can continue using Kolet there.

I want to use Kolet on two devices 📲📲

Kolet cannot be active on two phones at the same time from the same account.

If you want to use Kolet on two devices, here are the available options:

1️⃣ Use two separate Kolet accounts

You can create a separate Kolet account for each device and install one eSIM per phone.

2️⃣ Use one device as a hotspot

You can use the device with the active Kolet eSIM as a hotspot and share the connection with your other device. If you’d like to learn more about how to set up a hotspot, you can check the steps on our article here.

Signed in on another device just to check your account? 👀

No problem at all! You can log in to your Kolet account on another phone to view your plans, usage, or account details. If you don’t want to move your eSIM to that device, simply avoid tapping “Generate a new eSIM.”

Your current eSIM will continue working on your original phone.