What are Kolet Koins?
Kolet Koins are credits you can use to purchase data plans. You earn Koins by converting unused data (1GB or more) or through promotional offers.
Value: 100 Koins = $1 USD / 1 EUR
Expiration: Koins expire after 2 years from the date they were credited to your account.
How to Use Your Koins
Open the app and go to the Destinations tab
Select your destination and choose the amount of data you’d like
Tap Continue
At the top of the screen, make sure the “Use my credits” toggle is ON (it's ON by default!)
⚠️ If you don’t want to use your credits, remember to turn this off manually.
And that’s it! 🎉 Your Koins will be deducted from the total price, and you can pay any remaining balance with your preferred payment method.
Important to Know
Minimum Payment Requirement
⚠️ For legal reasons, credit card payments cannot be less than $0.50.
What this means: If using your Koins would leave a remaining balance of less than $0.50 to pay by card, the purchase cannot be completed.
Example:
Data plan costs: $5
You have 450 Koins ($4.50)
Remaining balance: $0.50 ✅ This works, you can complete the purchase
If you had 460 Koins ($4.60), remaining balance would be $0.40 ❌ This doesn't work, payment would fail
Solution if you encounter this:
Purchase a slightly larger data plan (so the remaining amount is above $0.50)
Top up your wallet with more Koins.
Save your Koins and use them for a future purchase
Refund Policy for Koins Purchases
If you need a refund for a data plan that was partially or fully paid with Kolet Koins:
⚠️ The Koins portion will be refunded as Koins only, not as a credit card refund.
Example:
You paid $10 for a plan: $3 in Koins + $7 by card
If refunded, you'll receive: 300 Koins back + $7 to your card
Checking Your Balance
You can view your Kolet Koins balance at any time:
Go to the Profile tab in your app
Tap on Credits
You'll see your total Koins balance and transaction history
Earning More Koins
Convert Unused Data
Have leftover data after your trip? If you have at least 1GB remaining, you can convert it directly in the app into Kolet Koins!
👉 Click here to learn how to convert your unused data.
Frequently Asked Questions
Q: Do Kolet Koins expire? A: Yes, Koins expire 2 years after they're credited to your account.
Q: Can I pay for my entire plan with Koins? Yes.
Q: What if I don't have enough Koins to cover the full amount? A: No problem! Your Koins will be applied first, and you can pay the remaining balance (minimum $0.50) with a credit card or other payment method.
Q: Can I turn off automatic Koins usage? A: Yes. Simply toggle OFF the "Use my credits" option at checkout before confirming your purchase.
Q: Can I transfer my Koins to another account? A: Not directly. However, you can share data with another account, and they can convert that data into Koins. Click here to learn how to share data.
Q: What happens if I need a refund for a plan I paid with Koins? A: If you paid with a combination of Koins and card, you'll be refunded in the same way: Koins will be returned as Koins, and the card portion will be refunded to your card. Koins cannot be converted to cash refunds.
⚡ Stay connected, top up in seconds!
You can top up instantly and keep enjoying seamless connectivity
📱 From the Kolet App
Open the Kolet app and tap 🌐 Destinations.
Choose the data plan that suits your needs
Confirm your purchase and stay connected
💻 From Our Website
Visit our Destinations page
Select your destination and preferred data plan
Complete the checkout, and your new plan is ready to use
📌 Tip Topping up automatically extends your unused data from your current plan, so you never waste a single MB! 🚀
Need assistance? We’re here 24/7! ✨
Meet Koko, our tireless digital assistant, always ready to help! Prefer a human? Our expert agents are just a tap away! 💬