💳 Payment Methods Available

Kolet accepts the following payment methods:

Kolet processes payments in USD ($) and EUR (€) only.

Minimum payment amount: $0.50 or €0.50

What if my bank account uses a different currency?

Don't worry! If your bank account is in a different currency (GBP, JPY, AUD, etc.), your bank will automatically convert the amount to USD or EUR at the current exchange rate.

Example:

You don't need to do anything, the conversion happens automatically through your bank.

⚠️ Important: Some payment methods are only available in specific regions due to local banking regulations.

This means where you are physically located when making the purchase affects which payment methods you can use.

Example scenario: You're traveling in Mauritius and want to purchase a data plan. When you go to checkout, you notice that iDEAL is not available as a payment option. This is because iDEAL is restricted to users located in Europe.

Solution: Purchase your data plan before you travel while you're still in your home region to access all available payment methods.

Available: Netherlands and European countries Not available: Outside of Europe

If you're planning to travel outside Europe and prefer to use iDEAL, we strongly recommend purchasing your data plan before departure while you're still in Europe.

Available: Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, ,USA, United Kingdom.

Available: Global except India

Most credit cards (Visa, Mastercard, Amex) are available globally, but availability may still vary based on your location and local banking regulations.

If you're purchasing from a desktop computer or laptop and want to use Apple Pay or Google Pay:

Before you start:

If you see Apple Pay or Google Pay as an option but it doesn't work:

Plan ahead:

Use widely available methods:

All payments are processed securely through our payment processors.

Your payment information is:

Kolet never has access to your full credit card details.

Q: Why isn't my preferred payment method showing up? A: Payment method availability depends on your current location. If you're traveling, some regional payment methods (like iDEAL) may not be available. Try using a credit card or purchase your plan before traveling.

Q: Will I be charged extra fees for currency conversion? A: Kolet does not charge currency conversion fees. However, your bank may apply its own conversion rates and fees. Check with your bank for their international transaction policies.

Q: Can I use multiple payment methods for one purchase? A: Currently, you can only use one payment method per transaction. However, you can combine:

Q: Why isn't Apple Pay working on my computer? A: Make sure Apple Pay is properly set up in your device settings. If issues persist, try completing your purchase through the Kolet mobile app instead.

Q: Is it safe to save my payment information? A: Yes. When you choose to save your payment method, the information is securely stored by our payment provider (not Kolet) and encrypted for your protection.

Q: What if my payment fails? A: Common reasons for payment failure:

Try using a different payment method or contact your bank if the issue continues.

Q: Can I get a refund to a different payment method than I used? A: Refunds are processed back to the original payment method used for the purchase. If you paid with Kolet Koins, those will be refunded as Koins.