Internet is required to set up your eSIM. We suggest installing your eSIM before your flight and then activating your eSIM data plan when you arrive at your destination.
⚠️Please ensure that you install your eSIM before you arrive at the airport, as connectivity is often unstable.
To install your eSIM, you must have an active data plan with us. If you don't have a data plan, you can buy one from the App Store and follow this guide.
Go the Home section in the menu bar and click on "Install my eSIM now".
🍎For Apple iOS devices
🍎For Apple iOS devices
When you see the "Activate New eSIM" window, click on "Allow." Your device should then automatically install the eSIM.
Next, let’s set up your eSIM:
Default Line: Select your primary line, as Kolet does not provide a phone number. This will ensure you receive SMS and phone calls from your primary line.
Mobile Data: If you're already at your destination, select Kolet for mobile data. Make sure not to enable "Allow Mobile Data Switching" to avoid using data from your main SIM card and incurring extra charges. If you're not at destination yet, select your Primary Line.
iMessage & FaceTime: Select your Kolet eSIM. You might see a message saying, "Your network provider may charge for SMS messages used to activate iMessage." Don’t worry, you won’t be charged any additional fees.
🎉 Your eSIM is installed 🎉 There's one more step to do at destination to activate your data. We recommend that you first read the tutorial by clicking here.
🤖For Android devices
🤖For Android devices
Simply click "Install eSIM now". You'll be asked if you want to do it over Wi-Fi - click yes and the Kolet eSIM will be installed automatically in the background.
🎉 Your eSIM is installed 🎉 There's one more step to do at destination to activate your data. We recommend that you first read the tutorial by clicking here.
Get instant 24/7 support from our assistant, or connect with one of our expert agents on the Kolet app- they will be delighted to assist you! ✨