📞 Make international calls with Kolet

International Calls on Kolet lets you make voice calls directly from the Kolet app using the internet, whether you're at home or traveling abroad. It's perfect for reaching hotels, restaurants, tour operators, customer support lines, or anyone internationally without needing a local SIM card or expensive roaming. You can also call local numbers if you need to.

There are two ways to make calls with Kolet:

If you have a Kolet eSIM installed and active, you can use internet-based calling apps like:

These calls use your Kolet data plan and work through the apps themselves.

International Calls on Kolet allows you to call regular phone numbers directly from the Kolet app:

When to use International Calls on Kolet:

Key features:

Kolet does not assign a personal phone number to your eSIM. When you make a call, the person you're calling will see a temporary number linked to Kolet.

International Calls on Kolet are outbound only. You can make calls to others, but you can't receive incoming calls through Kolet. That means people cannot call you back on this feature. It's designed specifically for making calls when you need them, not for receiving them.

These numbers are typically used for services that may incur additional charges and are not supported by Kolet.

Open the Kolet app and navigate to the Calls tab. (Make sure your app is up to date)

Example: If you have €8 in Koins and the destination costs €0.23 per minute, you can talk for approximately 34 minutes.

When making your first call, you'll need to allow microphone access:

Once you've verified the rate and have sufficient balance, tap the green call button to start your call.

⚠️ The person you call will see a temporary number linked to Kolet. This number is used for outbound calls only and cannot receive incoming calls, so they won’t be able to call you back.

While on a call, you'll see:

When your Koins balance reaches zero:

You need at least €1 (100 Koins) to place a call.

If your balance is below €1, a message will appear explaining that you need to top up before calling.

Your Koins will be added immediately and you can start calling.

Calls on Kolet are charged based on credits per minute known as Koins. Each destination country has its own per-minute rate, which you can view in the Kolet app before placing a call.

Billing:

Example:

You can review all your calls and top-ups in multiple places:

The easiest way to view your call history:

Here you'll see a log of past calls along with:

Go to your Wallet (Profil>Credits) to see all Koins transactions, including:

Check the Purchases section for a detailed breakdown of your spending.

Each call entry shows:

To make calls with Kolet you need:

✅ Stable internet connection, either Wi-Fi or mobile data

✅ Kolet app installed and logged in

✅ Microphone permission granted so the app can capture your voice

Once those are in place, you can call any supported number directly in the app.

Do I need a Kolet data plan? No you do not need a Kolet data plan specifically to make calls. However, you do need an active internet connection (Wi-Fi or mobile data) to place any call. International Calls on Kolet uses your internet connection to transmit voice data.

The Contacts tab is a new feature that makes calling even easier by allowing you to import and manage your contacts directly in the Kolet app.

Benefits of Using Contacts

Once imported, you can easily select any contact and place a call without manually entering their phone number.

Q: How much does it cost to make calls? A: Rates vary by destination country. The exact cost per minute is displayed before you place the call. You will be charged fully for a started minute.

Q: Can I use my mobile operator's minutes instead of Koins? A: No. Calls made through Kolet are paid exclusively with Koins.

Q: What happens if I run out of Koins during a call? A: The call will end automatically.

Q: Can I make calls without internet? A: No. International Calls on Kolet require an active internet connection (Wi-Fi or mobile data).

Q: How do I know how long I can talk? A: When you enter a phone number, the app automatically calculates and displays the maximum number of minutes you can talk based on your current Koins balance and the destination's rate.

Q: Can I use Miles to pay for calls? A: You can use Miles to purchase Koins, which can then be used to make calls. However, you cannot pay for calls directly with Miles.

Q: Do I need to buy a data plan to make calls? A: No. International Calls on Kolet

works with any internet connection (Wi-Fi or your regular mobile data). You don't need a Kolet eSIM or data plan to use this feature - just an internet connection and sufficient Koins.

Q: What's the difference between International Calls on Kolet and using WhatsApp calls? A:

Use International Calls on Kolet when you need to call someone's actual phone number (not their WhatsApp).

Q: Can I receive calls through Kolet? A: No. International Calls on Kolet are outbound only. You can make calls but cannot receive incoming calls.

Q: Does Kolet Replace My Normal SIM? A: No, International Calls on Kolet works alongside your normal SIM, it does not replace it. If your regular SIM doesn't offer international calling or if roaming fees are too high, you can use International Calls on Kolet instead. At home or abroad, Kolet gives you a flexible calling option without interfering with your existing SIM.

Q: Do I get a phone number with Kolet? A: No. Kolet does not assign a personal phone number. When you call, the receiver sees a temporary Kolet number that cannot receive calls.

Q: Can I send or receive SMS/text messages? A: No. SMS functionality is not supported, including OTP codes for banking or verification.

Q: What will people see when I call them? A: They'll see a temporary number linked to Kolet. This number is for outbound calls only and cannot receive incoming calls or messages.

Q: Can I call emergency/toll-free numbers? A: No. Special service numbers (emergency, premium-rate, toll-free) are not supported.

Q: Why don't I see the feature to call on Kolet? A: Make sure you've updated to the newest version of the Kolet app. The Calls feature is only available in the latest app version.