1️⃣ Too many eSIMs Installed 😵
Your device has a limit on stored eSIMs iPhones, for example, can hold 5 to 10 depending on the model.
📌 Fix it:
Check how many eSIMs are stored on your phone.
If you’ve hit the limit, remove an old eSIM before adding Kolet.
Need help? Follow these steps to remove an eSIM.
2️⃣ Cellular Data is Disabled 📡
Your device won’t activate an eSIM without mobile data enabled.
📌 How to enable it:
🍏 On iPhone:
1️⃣ Settings > Cellular
2️⃣ Toggle Cellular Data ON
🤖 On Android:
1️⃣ Settings > Network & Internet > Mobile Network
2️⃣ Make sure Mobile Data is ON
3️⃣ eSIM Already Installed 📥
Your Kolet eSIM might already be on your device but just needs activation.
📌 How to check:
1️⃣ Settings > General > About
2️⃣ Scroll down to ICCID (20-digit number starting with 89X…)
3️⃣ If it’s already there, refer to your Kolet eSIM installation page for the next steps.
4️⃣ Poor Internet Connection During Installation 🥺
A weak network can interrupt the installation process.
📌 Fix it:
✔️ Switch to a strong WiFi or mobile data connection.
✔️ Avoid public WiFi (especially airport networks).
✔️ Restart your device to refresh the connection.
⚡ Stay connected, top up in seconds!
You can top up instantly and keep enjoying seamless connectivity.
📱 From the Kolet App:
Open the Kolet app and tap ”+ Add More Data”.
Choose the data plan that suits your needs.
Confirm your purchase and stay connected!
💻 From Our Website:
Visit our Destinations page.
Select your destination and preferred data plan.
Complete the checkout, and your new plan is ready to use!
📌 Tip: Topping up automatically extends your unused data from your current plan, so you never waste a single MB! 🚀
Need assistance? We’re here 24/7! ✨
Meet Koko, our tireless digital assistant, always ready to help! Prefer a human? Our expert agents are just a tap away! 💬