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All Collections🛠️ Issues with my eSIM
😣 Unable to complete cellular Plan Change
😣 Unable to complete cellular Plan Change

Kolet eSIM unable to complete cellular plan change

Updated yesterday

1️⃣ Too many eSIMs Installed 😵

Your device has a limit on stored eSIMs iPhones, for example, can hold 5 to 10 depending on the model.

📌 Fix it:

  • Check how many eSIMs are stored on your phone.

  • If you’ve hit the limit, remove an old eSIM before adding Kolet.

  • Need help? Follow these steps to remove an eSIM.


2️⃣ Cellular Data is Disabled 📡

Your device won’t activate an eSIM without mobile data enabled.

📌 How to enable it:

🍏 On iPhone:

1️⃣ Settings > Cellular

2️⃣ Toggle Cellular Data ON

🤖 On Android:

1️⃣ Settings > Network & Internet > Mobile Network

2️⃣ Make sure Mobile Data is ON


3️⃣ eSIM Already Installed 📥

Your Kolet eSIM might already be on your device but just needs activation.

📌 How to check:

1️⃣ Settings > General > About

2️⃣ Scroll down to ICCID (20-digit number starting with 89X…)

3️⃣ If it’s already there, refer to your Kolet eSIM installation page for the next steps.


4️⃣ Poor Internet Connection During Installation 🥺

A weak network can interrupt the installation process.

📌 Fix it:

✔️ Switch to a strong WiFi or mobile data connection.

✔️ Avoid public WiFi (especially airport networks).

✔️ Restart your device to refresh the connection.


⚡ Stay connected, top up in seconds!

You can top up instantly and keep enjoying seamless connectivity.

📱 From the Kolet App:

  • Open the Kolet app and tap ”+ Add More Data”.

  • Choose the data plan that suits your needs.

  • Confirm your purchase and stay connected!

💻 From Our Website:

  • Select your destination and preferred data plan.

  • Complete the checkout, and your new plan is ready to use!

📌 Tip: Topping up automatically extends your unused data from your current plan, so you never waste a single MB! 🚀


Need assistance? We’re here 24/7! ✨

Meet Koko, our tireless digital assistant, always ready to help! Prefer a human? Our expert agents are just a tap away! 💬

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