eSIM compatible devices allow you to install multiple eSIMs, but depending on the device model, the number of eSIMs you can have active simultaneously may vary. For example, iPhones can store from 5 to 10 eSIMs depending on the device’s storage. For more information, please contact your phone manufacturer.

If you confirm that you have maximized your device’s eSIM storage. You can remove one old eSIMs on the device. You may see the instructions on how to remove eSIMs here

🍎 on Apple iOS devices: Navigate to Settings > Cellular > Cellular Data and confirm it’s enabled.

🤖 on Android devices: Settings > Network & Internet > Mobile network and verify that Mobile data is turned on.

Settings > General> About> Scroll down to find the ICCID (it’s a 20 digits number that starts with 89XXXXXXXXXXXXXXXXXX and ends with a random extra number). If you confirm that the ICCID has been installed, it might be a matter of making a few adjustments to get connected. Please refer to your eSIM installation page for all the details.

An unstable or weak internet connection can also result in failures during eSIM installation. You can also try moving to a location with a better internet connection or restarting your device to refresh the connection. Also note that it's not recommended to install your eSIM with the airport Wi-Fi as the connection is too unstable.