🔍 Why Am I Seeing This Error?
Your phone may still be locked to your original mobile carrier, preventing you from adding an eSIM from another provider like Kolet.
📌 What does this mean?
If your device was purchased from a mobile carrier on a contract, it may still be locked to that network.
Carrier-locked phones only accept SIMs/eSIMs from that specific provider.
You’ll need to confirm whether your phone is unlocked before installing your Kolet eSIM.
👉 You can check is your device is carrier locked by clicking here
✅ Your device is unlocked, what’s next?
Great! If your device is confirmed as carrier-unlocked, you’re ready to use Kolet eSIM. 🎉
🌍Visit our website to choose a data plan and stay connected on your next adventure! Explore Plans Here 🚀
🔒 What to do if your device is carrier locked
If your device is confirmed to be carrier-locked, you can:
✅ Contact your mobile carrier’s customer support to request an unlock.
✅ Check with the retailer or provider where you purchased your device for unlock eligibility and options.
Most carriers have unlock policies once you’ve met certain conditions (like paying off your phone or not), so it’s worth checking!
⚡Stay connected, top up in seconds!
You can top up instantly and keep enjoying seamless connectivity
📱 From the Kolet App
Open the Kolet app and tap ”+ Add More Data”
Choose the data plan that suits your needs
Confirm your purchase and stay connected
💻 From Our Website
Visit our Destinations page
Select your destination and preferred data plan
Complete the checkout, and your new plan is ready to use
📌 Tip Topping up automatically extends your unused data from your current plan, so you never waste a single MB! 🚀
Need Assistance? We’re Here 24/7! ✨
Meet Koko, our tireless digital assistant, always ready to help! Prefer a human? Our expert agents are just a tap away! 💬