We are sorry to hear about that! In the case you can't install the eSIM on the device, it probably means that either:
❌ Your device is not eSIM compatible
🔐 Or your device is locked by your mobile operator in your home country.
📥 You already installed the eSIM on another device
Get instant 24/7 support from our assistant, or connect with one of our expert agents on the Kolet app- They will be delighted to assist you! ✨