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All Collections🛠️ Issues with my eSIM
🙅‍♂️ My device does not let me install the eSIM
🙅‍♂️ My device does not let me install the eSIM

Kolet unable to install eSIM on device

Updated over a month ago

We are sorry to hear about that! In the case you can't install the eSIM on the device, it probably means that either:

❌ Your device is not eSIM compatible

🔐 Or your device is locked by your mobile operator in your home country.
📥 You already installed the eSIM on another device

Get instant 24/7 support from our assistant, or connect with one of our expert agents on the Kolet app- They will be delighted to assist you! ✨

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