Kolet

We are sorry to hear about that! In the case you can't install the eSIM on the device, it probably means that either:

❌ Your device is not <a href="https://help.kolet.com/en/articles/8656190-devices-compatible-with-kolet-services">eSIM compatible</a>

🔐 Or your device is <a href="https://help.kolet.com/en/articles/8656192-how-do-i-check-if-my-device-is-carrier-unlocked">locked</a> by your mobile operator in your home country. 📥 You <a href="https://help.kolet.com/en/articles/8659846-can-i-install-the-same-esim-on-multiple-device">already installed the eSIM</a> on another device

Get instant 24/7 support from our <a href="https://api.kolet.com/redirect?path=main/profile?openIntercomMessenger=true" rel="nofollow noopener noreferrer" target="_blank">assistant</a>, or connect with one of our expert agents on the Kolet app- They will be delighted to assist you! ✨

🙅‍♂️ My device does not let me install the eSIM

Find answers and get help from Intercom Support and Community Experts

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