💡 In certain scenarios, despite the eSIM being correctly installed and configured, users may encounter issues with their device connecting to the mobile network. Here are some troubleshooting steps you can take:
1. Your eSIM is not installed ⬇️
First, make sure that your eSIM is properly installed on your device.
2. Connect your eSIM to the network manually 👨🔧
To address this issue, access the network settings on your device and force the selection of a specific mobile network partner, as follows:
You can find the list of networks partnered with Kolet. by clicking on the "i" on the home page of your Kolet app.
🍎For Apple iOS devices
🍎For Apple iOS devices
OPEN Settings on your device
TAP on Cellular
TAP on Cellular Data
SELECT Kolet (eSIM)
TAP on Network Selection in the Plus section
SWITCH OFF the toggle Automatic
CLICK on the appropriate mobile operator for that destination - it's available on Kolet app by going to Home page and click on small "i" logo next to the country name of the plan.
🤖 For Samsung Android devices
🤖 For Samsung Android devices
TAP Settings > Mobile/Cellular network > Network Operators
Dual SIM users, SELECT your eSIM Kolet.
Tap Automatically select network switch to disable
CLICK on the appropriate mobile operator for that destination - it's available on Kolet app by going to Home page and click on the small "i" logo next to the country name of the plan.
👾 For Google Pixel devices
👾 For Google Pixel devices
OPEN the Settings
TAP Network and Internet
SELECT Internet
TAP your Kolet eSIM
TOGGLE off the Automatically Select Network
CLICK on the appropriate mobile operator for that destination - it's available on Kolet app by going to Home page and click on the small "i" logo next to the country name of the plan.
Get instant 24/7 support from our assistant, or connect with one of our expert agents on the Kolet app- They will be delighted to assist you! ✨