🤝 Ensure your device is ready for Kolet eSIM!
Don’t Get Stuck in Jumanji! A carrier lock means your phone can be tied to one carrier, blocking eSIM activation. Check if it’s unlocked before starting your adventure!
🔍 Not sure if your device is unlocked? Follow the steps below to check:
🍎 For Apple iOS devices
🍎 For Apple iOS devices
OPEN the Settings
TAP General
TAP About
SCROLL and look for the Carrier Lock field
If No SIM restrictions appear next to Carrier Lock, then your device is unlocked.🎉
🤖 For Samsung Android devices
🤖 For Samsung Android devices
OPEN the Settings
TAP Connections
SELECT Mobile/Cellular network
TAP Network operators
TOGGLE off the Select automatically
If you see a list of carriers pop up when your phone searches for networks, your phone is unlocked. If you only see the name of your current carrier, your phone is carrier locked.
👾 For Google Pixel devices
👾 For Google Pixel devices
OPEN the Settings
TAP Network and Internet
SELECT Internet
TAP your Kolet eSIM
TOGGLE off the Automatically Select Network
If you see a list of carriers pop up when your phone searches for networks, your phone is unlocked. If you only see the name of your current carrier, your phone is carrier locked.
✅ Your device is unlocked, what’s next?
Great! If your device is confirmed as carrier-unlocked, you’re ready to use Kolet eSIM. 🎉
🌍Visit our website to choose a data plan and stay connected on your next adventure! Explore Plans Here 🚀
🔒 What to do if your device is carrier locked
If your device is confirmed to be carrier-locked, you can:
✅ Contact your mobile carrier’s customer support to request an unlock.
✅ Check with the retailer or provider where you purchased your device for unlock eligibility and options.
Most carriers have unlock policies once you’ve met certain conditions (like paying off your phone or not), so it’s worth checking!
⚡Stay connected, top up in seconds!
You can top up instantly and keep enjoying seamless connectivity
📱 From the Kolet App
Open the Kolet app and tap ”+ Add More Data”
Choose the data plan that suits your needs
Confirm your purchase and stay connected
💻 From Our Website
Visit our Destinations page
Select your destination and preferred data plan
Complete the checkout, and your new plan is ready to use
📌 Tip Topping up automatically extends your unused data from your current plan, so you never waste a single MB! 🚀
Need Assistance? We’re Here 24/7! ✨
Meet Koko, our tireless digital assistant, always ready to help! Prefer a human? Our expert agents are just a tap away! 💬