Does your device support eSIM? 📱
Before you jump into the future of connectivity, let’s make sure your device isn’t stuck in the flip phone era.
How to check eSIM compatibility 🔍
There are 4 easy ways to confirm if your phone is Kolet-ready (and no, blowing on it like a Nintendo cartridge won’t help):
Check via the Kolet App – If your device is not eSIM compatible, you’ll see an error screen when trying to activate eSIM. If this happens, you won’t be able to use our services. However, we’d love to welcome you back when you upgrade to an eSIM-supported device!
Search Our eSIM-Compatible Device List: We keep an updated list of eSIM-ready devices so you don’t have to go full Sherlock Holmes. Just type in your phone model and get your answer in seconds.
Ensure Your Device is Unlocked: Even if your phone supports eSIM, it must be carrier-unlocked. Phones purchased directly from a mobile carrier may have a carrier-lock policy that restricts eSIM activation. Learn how to check if your device is unlocked.
Our article with all compatible devices: here
🔄 What If your device doesn’t support eSIM?
No eSIM? No problem! You don’t have to feel like you’re stuck using a flip phone in a smartphone world. You can still get in on the action with an eSIM adapter. 5ber offers adapters that let non-eSIM phones tap into eSIM services, because everyone deserves fast, easy connectivity.
🔓 What If your device is carrier-locked?
If your phone is locked, you can contact your carrier to request an unlock. The result will depend on the carrier’s policy, which may require meeting specific conditions, such as completing your contract or paying off your device.
🍎 For Apple iOS devices
🍎 For Apple iOS devices
OPEN the Settings
TAP Cellular or Mobile Data
CHECK if there is an Add eSIM or Add Cellular Data
If Add "eSIM" or "Add Cellular Data" is available, your device should be eSIM compatible. 🎉
For other Apple iOS devices:
DIAL *#06# and PRESS the call button
If you can view your device eSIM unique identification number (EID), your device should be eSIM compatible. 🎉
⚠️ In the case it is not working, it could be linked to the fact your iPhone model originates from China mainland, Hong Kong or Macao.
💡 You can check this by:
OPEN the Settings
TAP General
TAP About
TAP the Model Number until it changes to an AXXXX combination
Once the model number is located, you can check the region via this article: here.
⚠️ Next step is to confirm that your device is not carrier-locked
🤖For Android devices
🤖For Android devices
OPEN the Settings
TAP Connections or Network & Internet
TAP SIM Manager or SIMs
If Add eSIM or download a SIM instead? Is available, your device should be eSIM compatible. 🎉
⚠️ Next step is to confirm that your device is not carrier-locked.
For other Android devices:
DIAL *#06# and PRESS the call button
If you can view your device eSIM unique identification number (EID), your device should be eSIM compatible. 🎉
You’re ready to use Kolet! 🎉
If your device is eSIM-compatible and carrier-unlocked, great news: you’re all set to purchase, activate, and enjoy Kolet’s services hassle-free! 🚀
📌Bought a Data Plan, but Your Device Isn’t Compatible? No Worries!
If your device is carrier-locked or doesn’t support eSIM, your Kolet data plan won’t work, but you’re eligible for a refund!
1️⃣ Check your device: Ensure it’s carrier-unlocked and eSIM-compatible before purchasing.
2️⃣ Contact Kolet Support: Reach out to us
3️⃣ Request a refund: Our team will verify your device compatibility and process your refund.
💡 The refund once processed will be received within 5 to 10 working days, depending on your bank.
Get instant 24/7 support from our assistant, or connect with one of our expert agents on the Kolet app- They will be delighted to assist you! ✨