To access our services, you need an eSIM compatible device. Whether your device is eSIM compatible, depends on the device manufacturer (Apple, Samsung, Huawei just to name a few...) and the version of the device you have.
There are 3 ways to know if your device is eSIM compatible:
Access our app and if you see an error screen prompting like the one below, then your device is unfortunately not eSIM compatible, and you will not be able to use our services. However, we would love to see you again whenever you purchase a new device that is eSIM compatible
You can search your device on our list of eSIM compatible devices (we update the list every month) and confirm if your device is eSIM compatible
🍎 For Apple iOS devices
🍎 For Apple iOS devices
OPEN the Settings
TAP Cellular or Mobile Data
CHECK if there is an Add eSIM or Add Cellular Data
If Add "eSIM" or "Add Cellular Data" is available, your device should be eSIM compatible. 🎉
For other Apple iOS devices:
DIAL *#06# and PRESS the call button
If you can view your device eSIM unique identification number (EID), your device should be eSIM compatible. 🎉
⚠️ In the case it is not working, it could be linked to the fact your iPhone model originates from China mainland, Hong Kong or Macao.
💡 You can check this by:
OPEN the Settings
TAP General
TAP About
TAP the Model Number until it changes to an AXXXX combination
Once the model number is located, you can check the region via this article: here.
⚠️ Next step is to confirm that your device is not carrier-locked
🤖For Android devices
🤖For Android devices
OPEN the Settings
TAP Connections or Network & Internet
TAP SIM Manager or SIMs
If Add eSIM or download a SIM instead? Is available, your device should be eSIM compatible. 🎉
⚠️ Next step is to confirm that your device is not carrier-locked.
For other Android devices:
DIAL *#06# and PRESS the call button
If you can view your device eSIM unique identification number (EID), your device should be eSIM compatible. 🎉
You can also check this list:
🍎Apple iOS devices
🍎Apple iOS devices
The device is considered not compatible when:
It has been release year before 2017
It’s not part of the device compatible list (some of the device names might follow this convention)
📱 iPhone
📱 iPhone
iPhone XR
iPhone XS
iPhone XS Max
iPhone 11
iPhone 11 Pro
iPhone 11 Pro Max
iPhone SE (2e generation)
iPhone SE (3e generation)
iPhone 12 Mini
iPhone 12
iPhone 12 Pro
iPhone 12 Pro Max
iPhone 13 Mini
iPhone 13
iPhone 13 Pro
iPhone 13 Pro Max
iPhone 14
iPhone 14 Plus
iPhone 14 Pro
iPhone 14 Pro Max
iPhone 15
iPhone 15 Plus
iPhone 15 Pro
iPhone 15 Pro Max
iPhone 16.1
iPhone 16.2
⬛ iPad
⬛ iPad
iPad Air (3e generation)
iPad Air (4e generation)
iPad Air (5e generation)
iPad (7e generation)
iPad (8e generation)
iPad (9e generation)
iPad (10e generation)
iPad Mini (5e generation)
iPad Mini (6e generation)
iPad Pro 11 inches (1re generation)
iPad Pro 11 inches (2e generation)
iPad Pro 11 inches (3e generation)
iPad Pro 11 inches (4e generation)
iPad Pro 12.9 inches (3e generation)
iPad Pro 12.9 inches (4e generation)
iPad Pro 12.9 inches (5e generation)
iPad Pro 12.9 inches (6e generation)
⌚ Apple Watch
⌚ Apple Watch
Apple Watch Series 3
Apple Watch Series 4
Apple Watch Series 5
Apple Watch Series 6
🤖 Android devices
🤖 Android devices
The device is considered compatible when the feature android.hardware.telephony.euicc is enabled on the given device.
The list can be obtained here if you have access to the Google play console.
⚠️This is not all, we also recommend you to validate that your smartphone is not locked to a specific carrier by reading this article. Most of the devices that are carrier-locked are usually the ones that you purchased directly from a mobile operator, and the mobile operator has a locking policy for the device (because of the lease that is associated to it).
If your device is eSIM compatible and carrier-unlocked, then good news - you are now ready to purchase, activate and use our services. 🎉
If your device does not support eSIM technology, you may need to consider purchasing an eSIM adapter. 5ber offers these adapters, which enable devices without built-in eSIM compatibility to access eSIM services. Once purchased, the adapter only needs to be installed once. After installation, you'll be able to seamlessly utilize Kolet services and enjoy the convenience of eSIM functionality on your device.
Get instant 24/7 support from our assistant, or connect with one of our expert agents on the Kolet app- They will be delighted to assist you! ✨